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Heart Candles FAQs

Here a a few of our most commonly asked questions. If the answer you are looking for isn’t here please contact us.

What are the types of wax??

The candles we supply use either soy wax, paraffin wax, or a blend of both. Both are very popular for candle production. Soy wax is a natural wax from Soyabeans.

I don't know which fragrance to choose!??

We only stock fragrances that we love. Our tried and tested range.

If you are stuck contact us with what you are looking for, what you typically like, and how much you’d like to spend and someone will reply with a couple of ideas.

How quickly can you dispatch??

Order are usually dispatched within 24 hours.

Order placed on the weekend will sometimes be shipped on Saturday or packaged up ready for the next working day.

What shipping services do you offer??

Our delivery services usually take between 2-3 days. Our standard shipping option is Royal Mail 2nd class. If a quicker delivery is required you can choose courier delivery.

Larger orders placed are normally shipping via a courier.

A signature is required is most cases.

NI, Scottish Highlands, Channel Islands by be subject to increased shipping fees as per courier/royal mail charges.

Where do you ship to??

We only supply customers in the UK.

Please note couriers charge more for shipping to NI, Channel Islands, Highlands etc. As such postage will be rectified.

Can I collect my order??

Unfortunately not. We are an online only business so there is no option for order collection.

What payment options do you accept??

We accept payment via paypal or all major debit/credit cards (via Stripe)

Stripe is an industry recognized card transaction service. It is fully secure.

Wax spillage! How do I remove wax from furniture or material??

Firstly remove loose pieces by hand. Then try a piece of kitchen paper over the stain and carefully go over it with a hot iron. A hairdryer can be use to good affect on smooth surfaces then wipe clean.

 

Issue with an order??

If you have any problems or concerns with an order please contact us

Is your site secure??

Yes it is. The site is protected via a SSL certificate from Comodo – a recognized certification provider.

It means that everything you do on our site is encrypted.

Where is your store??

We are an online only business. This website is our store 🙂 We operate out of Worcester and Manchester shipping out of one, and returns to the other.

If you need to contact us please do so on the contact us page.

Orders with VAT?

Businesses please see business/bulk orders